Frequently Asked Questions

Select one of these questions, and you'll get the answer
Connectivity

How can I switch my number to Yaqoot?

After You order your SIM & after it arrives, choose [activate your SIM] then in the steps, you'll see [Use my current number]. Keep continuing the easy steps!

What are the requirements of ordering a SIM?

You'll need a few things... You'll need an Absher account & to enter your national address

How can I activate my new SIM?

From your home, select "Enjoy Your SIM Now". Then scan the bar code or enter the number manually of the SIM and follow the steps that will be shown on your screen. Then you'll get a notification to say that your SIM has been activated!

Can I choose any Yaqoot number I'd like?

You can choose any Yaqoot number from the list or numbers that will be previewed to you

Do you have any branches?

Our branch is our app

How can I completely deactivate my Yaqoot SIM?

Oh, we're sorry your thinking of leaving. Just follow the steps and we'll get it done for you. 
Hope to see you again very soon

I've lost my SIM & want to get a replacement

Don't worry! We can replace your SIM for you and your number will stay the same. 
To start, we'll need to deactivate your current SIM

How can I freeze my SIM temporarily?

This means you'll have 90 days to freeze your SIM temporarily. To continue just follow the steps

How can I reactivate my SIM?

Welcome back! Follow the instructions to reactivate your SIM

How long is my SIM valid for?

Your SIM will always be active as long as your package is renewed. 
But, if you don't renew your package within 90 days your SIM will no longer be valid

How to activate eSIM on an iphone

The eSIM will be ready to activate automatically & easily directly after you pay and log-in to Absher

How to activate eSIM manually on an iPhone?

After you pay for your eSIM's package, we'll send you an email with a QR Code which you'll need during manuall activation. Here are the steps:
1. Make sure your iPhone supports eSIM
2. Go to your phone’s settings 
3. Choose Cellular
4. Tap Add Cellular Plan 
5. Use your phone to scan the QR code from the email we sent you. 
Just Make sure to open your email on another device & make sure you’re connected to the internet while doing this. 

How to activate eSIM on an Android?

After you pay for your eSIM's package, we'll send you an email with a QR Code which you'll need during manuall activation. Here are the steps:
1. Make sure your iPhone supports eSIM
2. Go to your phone’s settings 
3. Choose connections
4. Choose SIM card manager
5. In the eSIM section, choose add mobile plan
6. Choose add using QR Code or using activation pin code 

What is an eSIM?

It's an embeded sim within your phone's mother board, so no need for a pin anymore!

I tried activating eSIM but couldn't

Don't worry, first of all make sure you followed the activation steps correctly. If you did all that and it's still not working, provide us with the activation number and a screenshot of the error on email.

Can I activate the eSIM on any device?

Yes, just make sure your device supports eSIM

Can I change my regular SIM to an eSIM?

Of course you can, after choose your package, select I want to use my current number then folow the rest of the easy steps

Do all the packages support eSIM?

Yes, all our packages support eSIM

What are the Mini & Small packages?

These two packages are created specifically for you to try out eSIM

Which devices support eSIM ?

Apple devices support eSIM : Iphone xs,Iphone xs max, iPhone XR, iPhone 11, iPhone 11 Max ,iPhone 11 Pro, iPhone 11 Pro Max 
Android devices support eSIM : S20, S20+, S20 Ultra, Galaxy Fold, Galaxy Z Flip

What is the difference between 4G and 5G ?

Big Difference! 
4G's speed goes up to 100 MBPS
5G's speed goes up to 1 GBPS
That means, it's VERRRRRRRRY fast

If I have a Yaqoot SIM do I need a new one to use 5G?

No need for a new SIM, you can use your current Yaqoot SIM 

What is the expected speed of 5G ?

5G is 10 times faster than 4G

What are the phones that support 5G ?

1- ZTE Pro Axon 10
2-5G CPE (H112-370) 

How can I know if my location is covered with 5G?

That easy !! just check it from the Coverge Map .

I am in an area with no 5G converge ?

Don't worry! if 5G is not available where you are, you will be connected to our LTE advance network.

How can I buy an add-on?

Easy peasy! Just go to the store & choose the add-on you'd like. That's it!

How can activate my Roaming Package?

It'll get activated once you buy the add-on from our store

What Yaqoot packages are available?

We have multiple packages, select whichever package suits you

Are all countries supported in The Roaming and International Packages?

Check our list of supported countries For both The Roaming and International Packages

Can I buy an add-on if I don't have a Yaqoot SIM?

All our add-ons are made for Yaqoot SIMs. Why don't you join us?

How long is my package active for?

Your package will be active for 30 days from the day you've activated your SIM

Can I use any of my unlimited apps out of Saudi?

You can only enjoy your unlimited apps while in saudi

How can I change any of the unlimited apps?

From the unlimited apps at the bottom of your Usage, select the app you'd like to change and follow the steps. The change will take place at the time of your package renewal 

If I change any of my unlimited apps, will it change instantly?

The change won't happen instantly, it'll happen at the time of your package renewal 

How can I auto renew my package?

For us to renew your package automatically, make sure to save your card details with us, and just like that we'll renew it for you every month. If at any time you changed your mind, go to the settings page and turn your renewal OFF or ON

How to Divert all calls?

You can divert all incoming calls whether your phone is on or off
- to activate: dial **21*Phone number that you to divert the call to# followed by OK (SEND)
- to deactivate: dial ##21# followed by OK (SEND)

How can I divert calls, when my line is busy?

Don't worry, you won't miss a thing! You can divert any call if your line is busy
- to activate: dial **67*the phone number you want to divert the calls to# followed by OK (SEND)
- to deactivate: dial ##67# followed by OK (SEND)

How can I divert calls, when there is no reply ?

To activate call diverting when you do not reply, dial **61* [the phone number you want to divert the calls to] # followed by OK (SEND)
- If you want to deactivate:Dial ##61# followed by OK (SEND)

How can I divert any calls when my line is out of service or off?

To activate call diverting when your phone is off or outside the coverage area, etc.
- to activate: dial**62* [the phone number you want to divert the calls to] # followed by OK (SEND)
- to deactivate: dial ##62# followed by OK (SEND).

How can I be notified of all incomming calls?

You will be notified by all incoming calls whether your phone is on or off.
- to activate: dial **21*1720# followed by OK (SEND).
- to deactivate: dial ##21# followed by OK (SEND)

How can I get notified of any calls if my line is busy?

You will be notified by all incoming calls when your phone is busy
- to activate: dial **67*1720# followed by OK (SEND)
- to deactivate: dial ##67# followed by OK (SEND).

How can I get notified when I don't reply to any calls?

You will be notified by all incoming calls if you don't reply
- to activate: dial **61*1720# followed by OK (SEND)
- to deactivate: dial ##61# followed by OK (SEND)

How can I get notified of any calls when my line is out of service or off?

You will be notified by all incoming calls when yourline is out of service or busy
- to activate: dial **62*1720 # followed by OK (SEND)
- to deactivate: dial ##62# followed by OK (SEND).

Gifting

What's the idea behind the vouchers?

We have a Yaqoot Store where you can gift your loved one vouchers from different stores, from one mobile to another. They're the perfect gift! it gives your loved one the freedom to choose whatever they'd like

Can I send gifts to someone who doesn't have your app?

You can send gift to anyone! But If your friend doesn't have our app, they will receive a SMS message saying that you've sent a gift with a link to download the app to enjoy the gift!

Can I send a gift to anywhere?

Yes, you can send a gift to anyone, anywhere! Just make sure you enter a valid Saudi number to the person you want to gift; as they'll receive the gift to their phone number

How to receive the gift?

If your friend doesn't have our app, they will receive a SMS message saying that you've sent a gift with a link to download the app to enjoy the gift! And if your friend have Yaqoot app the gift will show in app if register with same number.

How can I send a gift?

It's easy & simple! from our store, select a gift you'd like to send, enter your friends number or select it from your contact list, then complete the payment and send your gift with love!

Can I send a gift to my self?

Of course you can, and you absolutely deserve it! Just enter your number when you're about to send the gift. 

Is the voucher limited to certain products or not specific?

No it's not specific to a certain product. The amount on the voucher is what can be used to purchase a product on our partner's website.

How can I redeem a gift I've received?

It's easy! Click on the "Redeem now" button on the gift you've received, then you will see instructions showing you how to redeem it. Enjoy

If the gift hasn't been received

To make this easier, we'll list down the steps for you:
- Make sure the number you typed down matches your friend's number
- If your friend doesn't have our app, they'll receive a SMS message saying that you've sent them a gift and a link to download the app to enjoy the gift
- If you've tried all the above with no luck, just provide us with gift type and your Yaqoot number

How can I gift any of the add-ons?

From our store, choose the add-on you'd like, add your touch to it & select a friend from your contacts & they'll receive it instantly on their phone.

Does the person I send add-ons to, need to have a Yaqoot SIM?

Yes.. They'll get the gift, but for them to use it, they'll need to have a Yaqoot SIM

If couldn't redeem the gift 

To make this easier, we'll list down the steps for you:
- Make sure the code you've typed down matches with the code on gift (uppercase or lowercase letters)
- Some gifts need to have a US account to redeem a gift (Netflix, Spotify, Amazon, iTunes, Google Play, Nintendo)
- If you've tried all the steps and it still couldn't redeem a voucher, don’t worry, we’re here to help you! For us to check the issue, provide us with type and code of the gift, your Yaqoot number"

How do I get Shahids VIP as a gift?

Just choose Shahid as an unlimited app, or if you get Shahid as an unlimited app as a gift or if you add it to your package as an add-on, you'll get your Shahid VIP 1 month subcription free as a gift

What's the validity of Shahid VIP free subscription?

The subscription is valid for one month, so you an redeem it anytime from when you get it until the 15th of August 2020

How can I redeem the Shahid VIP voucher?

It's so easy. Once you click on the link, click on "Click here to proceed", Enter the voucher number and click on "Activate subscription", then you'll need to just register and enjoy Shahid VIP

You have a subscription on shahid VIP now?

* You can’t use this voucher if you already have a subscription on shahid VIP, you will need to register on another account or use it after your current subscription ends

Payment

What payment methods can I use?

You can make a payment using credit card, debit card "Mada" or Master card

Can I pay cash on delivery?

Sorry, this service isn't available right now. You pay using credit card, debit card "Mada" or Master card

How can I add my card details to complete my payment?

Go to your profile on the settings page, click on "Add" button near payment methods, and add your payment info and save!

Does the amount include the VAT?

The prices don't include VAT. It will be added on the total of the amount in the invoice.

If couldn't save a payment info

We'd like to remind you some simple steps that can help you:
1.Ensure the payment info you wrote matches your payment info on the card
2.Restart the app and try adding the payment info again
3.Check with your bank, to see if there are any problems with your card
If you've tried all the steps and it still didn't work, don’t worry, we’re here to help you! For us to check the issue, provide us with error message and your Yaqoot number and email us (Email us Button)"

How to use the code?

Type your card details on the Payment page
Click on (Have a discount coupon?)
Type and apply the code
Congratulations !"

Delivery

How will the SIM be delivered to me?

Our courier will deliver your SIM to where ever you are

How long does it take for the SIM to be delivered?

When you order a SIM, you can select the date and time you'd like it to be delivered. 

Can I request a SIM and will receive at the same day?

Of course you can! Just choose the time you'd like it to be delivered

Is the service of delivering a SIM available in all Saudi cities?

We currently deliver to Riyadh, Jeddah, Makkah, Dammam, Khobar, Dhahran, Qatif, Madina, Abha, Burayda, Unayza

Is the delivery free?

Yes, delivery is free. All you need to do just buy a SIM and we'll deliver it straight to your location. And up to 25 SR for cities non covered with instant delivery

Do I need to show anything to the courier when my SIM arrives?

No document is needed! You'll just receive your sim

How will you take my fingerprint to activate the SIM?

We'll validate your fingerprint from Absher 

My SIM is delayed?

Don't worry, just provide us with your order number and we'll check the status for you 

I have a comment on how my SIM was delivered

We're interested to hear from you. Please share your feedback or concerns