Frequently Asked Questions

Choose from one of these questions & you'll find the answer
Connectivity

What are the requirements of ordering a SIM ?

You'll need a few things... You'll need an Absher account & to enter your national address

How will the SIM be delivered to me?

Our courier will deliver your SIM to the location you've selected

How long is the package active for?

Your package will be active for 30 days from the day you've activated your SIM

Can I choose any Yaqoot number I'd like?

You can choose any Yaqoot number from the list or numbers that will be previewed to you

Do you have any branches?

Our branch is our app

Can I buy an add-on if I don't have a Yaqoot SIM?

All our add-ons are made for Yaqoot SIMs. Why don't you join us?

How can I gift any of the add-ons?

From the store on our app , choose the add-on you'd like, add your touch to it & select a friend from your contacts & they'll receive it instantly on their phone

How can I change any of the unlimited apps?

On your usage, click on the unlimited apps, then select the app you'd like to change and follow the steps. The change will take place at the time of your package renewal

Gifting

What's the idea behind the vouchers?

We have a Yaqoot Store where you can gift your loved one vouchers from different stores, from one mobile to another. They're the perfect gift! it gives your loved one the freedom to choose whatever they'd like

Can I send gifts to someone who doesn't have your app?

You can send gift to anyone! But If your friend doesn't have our app, they will receive a SMS message saying that you've sent a gift with a link to download the app to enjoy the gift!

Can I send a gift to anywhere?

Yes, you can send a gift to anyone, anywhere! Just make sure you enter a valid Saudi number to the person you want to gift; as they'll receive the gift to their phone number

How to receive the gift?

If your friend doesn't have our app, they will receive a SMS message saying that you've sent a gift with a link to download the app to enjoy the gift!

Payment

What payment methods can I use?

You can make a payment using credit card, debit card "Mada" or Master card

Can I pay cash on delivery?

Sorry, this service isn't available right now ,You pay using credit card, debit card "Mada" or Master card

Is the delivery free?

Yes, just buy a SIM and we'll deliver it straight to your location