Frequently Asked Questions

You can transfer your number easily from Yaqoot app,
1- Click (Switch number) from homepage
2- Click (Continue)
3- Choose your package and press (Next)
4- then type your number that you want to transfer to Yaqoot and choose your current operator
and with more simple steps you will be one of Yaqoot family.

You'll need a few things... You'll need an Absher account & to enter your national address

From your home screen,
1- select "Order / Activate".
2-Activation
3- Activate SIM
4- Choose between Scan the barcode or type in the number manually

follow the steps that will be shown on your screen. Then you'll get a notification to say that your SIM has been activated!

You can choose any Yaqoot number from the list or numbers that will be previewed to you

Our branch is our app

You must stop the SIM, and then you can order a replacement one
from Settings -My SIM Settings - Manage My SIM - SIM replacement

Welcome back! Follow the instructions to reactivate your SIM

Your SIM will always be active as long as your package is renewed. 
But, if you don't renew your package within 90 days your SIM will no longer be valid

The eSIM will be ready to activate automatically & easily directly after you pay and log-in to Absher

After you pay for your eSIM's package, we'll send you an email with a QR Code which you'll need during manuall activation. Here are the steps:
1. Make sure your iPhone supports eSIM
2. Go to your phone’s settings 
3. Choose Cellular
4. Tap Add Cellular Plan 
5. Use your phone to scan the QR code from the email we sent you. 
Just Make sure to open your email on another device & make sure you’re connected to the internet while doing this. 

After you pay for your eSIM's package, we'll send you an email with a QR Code which you'll need during manuall activation. Here are the steps:
1. Make sure your iPhone supports eSIM
2. Go to your phone’s settings 
3. Choose connections
4. Choose SIM card manager
5. In the eSIM section, choose add mobile plan
6. Choose add using QR Code or using activation pin code 

It's an embeded sim within your phone's mother board, so no need for a pin anymore!

Don't worry, first of all make sure you followed the activation steps correctly. If you did all that and it's still not working, provide us with the activation number and a screenshot of the error on email.

Yes, just make sure your device supports eSIM

From the settings - My SIM settings - Manage My SIM - Change to eSim

Yes, all our packages support eSIM

Apple devices support eSIM : Iphone xs,Iphone xs max, iPhone XR, iPhone 11, iPhone 11 Max ,iPhone 11 Pro, iPhone 11 Pro Max 
Android devices support eSIM : S20, S20+, S20 Ultra, Galaxy Fold, Galaxy Z Flip

No need for a new SIM, you can use your current Yaqoot SIM 

5G is 10 times faster than 4G

1- ZTE Pro Axon 10
2-5G CPE (H112-370) 

That easy !! just check it from the Coverge Map .

Don't worry! if 5G is not available where you are, you will be connected to our LTE advance network.

Easy peasy! Just go to the store & choose the add-on you'd like. That's it!

It'll get activated once you buy the add-on from our store

We have multiple packages, select whichever package suits you

Check our list of supported countries For both The Roaming and International Packages

All our add-ons are made for Yaqoot SIMs. Why don't you join us?

Your package will be active for 30 days from the day you've activated your SIM

You can only enjoy your unlimited apps while in saudi

From the unlimited apps at the bottom of your Usage, select the app you'd like to change and follow the steps. The change will take place at the time of your package renewal 

The change won't happen instantly, it'll happen at the time of your package renewal 

For us to renew your package automatically, make sure to save your card details with us, and just like that we'll renew it for you every month. If at any time you changed your mind, go to the settings page and turn your renewal OFF or ON

You can divert all incoming calls whether your phone is on or off
- to activate: dial **21*Phone number that you to divert the call to# followed by OK (SEND)
- to deactivate: dial ##21# followed by OK (SEND)

Don't worry, you won't miss a thing! You can divert any call if your line is busy
- to activate: dial **67*the phone number you want to divert the calls to# followed by OK (SEND)
- to deactivate: dial ##67# followed by OK (SEND)

To activate call diverting when you do not reply, dial **61* [the phone number you want to divert the calls to] # followed by OK (SEND)
- If you want to deactivate:Dial ##61# followed by OK (SEND)

To activate call diverting when your phone is off or outside the coverage area, etc.
- to activate: dial**62* [the phone number you want to divert the calls to] # followed by OK (SEND)
- to deactivate: dial ##62# followed by OK (SEND).

You will be notified by all incoming calls whether your phone is on or off.
- to activate: dial **21*1720# followed by OK (SEND).
- to deactivate: dial ##21# followed by OK (SEND)

You will be notified by all incoming calls when your phone is busy
- to activate: dial **67*1720# followed by OK (SEND)
- to deactivate: dial ##67# followed by OK (SEND).

You will be notified by all incoming calls if you don't reply
- to activate: dial **61*1720# followed by OK (SEND)
- to deactivate: dial ##61# followed by OK (SEND)

You will be notified by all incoming calls when yourline is out of service or busy
- to activate: dial **62*1720 # followed by OK (SEND)
- to deactivate: dial ##62# followed by OK (SEND).

Unfortunately, all devices cannot operate two eSIMs at the same time

You can order new number easily from Yaqoot app,
1- Click (Order/Activate) from homepage
2- Click (Order SIM)
3- Choose your package and press (Next)
4- Choose your new number
and with more simple steps you will be one of Yaqoot family.

Unfortunately, all devices cannot operate two eSIMs at the same time

As soon as you complete the activation steps and authenticate your number from your Absher account (Nafath), you can find an action card on the home page of yaqoot app telling you that the SIM has been activated successfully, and you just need to install it on your cellular device settings, and the SIM will work with you

Just follow these steps:
From the settings page - SIM settings - Control my SIM - cancel the SIM - Follow the steps and we will cancel your SIM..
We hope to see you again

You can freeze your SIM from Settings -My SIM Settings - Manage My SIM - Freeze SIM
And you must unfreeze it before it exceeds 90 days, so that your number will not be canceled permanently, and regarding to your package it will not stop with the freezing.

To stop receiving promotional messages, send “stop” to the number 705000

To activate receiving promotional messages, Send “Start” to 705000.

Sure you can order the device from our app and you can get it with our data packages

From your home screen,
1- select "Order / Activate".
2-Activation
3- Activate SIM
4- Choose between Scan the barcode or type in the number manually

follow the steps that will be shown on your screen. Then your SIM will be activated

the device should not encrypted, and you can know this from the company you bought the device from.

Our SIM supports local roaming, and it does not need to be activated. Just make sure that your site is among the districts and villages that are currently supported, and the network will automatically switch to a second network in the event it is permanently interrupted by you and not in the case of a weak network. To address the weakness of the network, contact us and provide us with the coordinates of your location.

Go to the devices store - choose the device and then order now - select your location, fill in your data and choose a time for delivery. Then the payment screen will appear. Click "select" from the payment method and then add a new card. After you add a new card,choose the option (payment in monthly installments), and your order will be completed. Installment plan will be available according to the chosen bank and the approved banks are, Al Jazira - Alawwal Bank - SABB - Riyadh - Emirates NBD

You can choose the package and start SIM activation steps after the device delivered to you

There is a big difference!
The 4G reaches 100Mbps, and the 5G reaches 1000Mbps

Just check if the 5G service is currently available in your area from the following link: https://sa.zain.com/ar/5g-coverage

The roaming package is activated and used outside Saudi, and the international package is used for international calls from Saudi

The data SIM can send unlimited apps, but it cannot receive them.

We want to make sure you have an active package, for you to be able to benefit from the unlimited apps.

You can call internationally with your SIM from inside saudi after you buy the international package from the store – Add-ons

From the store, choose the package that is lower than your current package, and complete the steps, the chosen package after downgrade will be renewed with the new month

You can upgrade your package by choosing the higher package from the store, and as soon as you complete the payment, the package will be activated and you will start a new 30 days with you

The data SIM does not accept add-ons because it is not intended for calls

You can use the SIM outside Saudi after purchasing a roaming package from the store – Add-ons

When the package expired, you will not be able to use the remaining data.

Apple: iPhone 12 Mini iPhone 12 iPhone 12 Pro iPhone 12 Pro Max iPhone 13 iPhone 13 Pro iPhone 13 Pro Max Samsung: S20 Ultra S20+ 5G Note 10 5G A71 5G S20 FE 5G A42 5G ZFold 2 Note 20 Ultra Note 20+ 5G Xiaomi: Mi 5G Mi J22 Mi K2 Nokia: 8.3 5G Oppo: FindX 2 Pro 5G Reno 4 Pro 5G A73 5G CPH2207 – Not Launched yet. Realme: X50 pro 5G Huawei: Nova 7 5G E6878-370 5G Mate 20X 5G Mate 40 Pro Nova 7 SE P40 P40 Pro H112-370 (CPE Pro) H112-372 (CPE Pro) H112-373 (CPE Pro 2) Motorola:- Moto G Plus 5G Razor 5G Edge+ One 5G Lenovo:- Z6 Pro 5G Vivo:- X50

Of course you can, from the store --> packages

We have a Yaqoot Store where you can gift your loved one vouchers from different stores, from one mobile to another. They're the perfect gift! it gives your loved one the freedom to choose whatever they'd like

You can gift anyone, even if he does not have Yaqoot app, he will receive the gift as an SMS message, and he can then download the app and enjoy the gift, even if the gift is an unlimited app or add-on, he can use it after ordering Yaqoot SIM with the same number.

Yes, you can send a gift to anyone, anywhere! Just make sure you enter a valid Saudi number to the person you want to gift; as they'll receive the gift to their phone number

If your friend doesn't have our app, they will receive a SMS message saying that you've sent a gift with a link to download the app to enjoy the gift! And if your friend have Yaqoot app the gift will show in app if register with same number.

It's easy & simple! from our store, select a gift you'd like to send, enter your friends number or select it from your contact list, then complete the payment and send your gift with love!

Of course you can, and you absolutely deserve it! Just enter your number when you're about to send the gift. 

No it's not specific to a certain product. The amount on the voucher is what can be used to purchase a product on our partner's website.

It will be visible in the homepage, click on the gift and then you will see the details of the gift and how to use it

To make this easier, we'll list down the steps for you:
- Make sure the number you typed down matches your friend's number
- If your friend doesn't have our app, they'll receive a SMS message saying that you've sent them a gift and a link to download the app to enjoy the gift
- If you've tried all the above with no luck, just provide us with gift type and your Yaqoot number

From our store, choose the add-on you'd like, add your touch to it & select a friend from your contacts & they'll receive it instantly on their phone.

Yes.. They'll get the gift, but for them to use it, they'll need to have a Yaqoot SIM

To make this easier, we'll list down the steps for you:
- Make sure the code you've typed down matches with the code on gift (uppercase or lowercase letters)
- Some gifts need to have a US account to redeem a gift (Netflix, Spotify, Amazon, iTunes, Google Play, Nintendo)
- If you've tried all the steps and it still couldn't redeem a voucher, don’t worry, we’re here to help you! For us to check the issue, provide us with type and code of the gift, your Yaqoot number"

The data SIM only sends gifts and does not receive

If you sent a gift to someone who does not have Yaqoot app, the gift will be delivered to him as an SMS message, he will click on the message and enjoy the gift.

You can make a payment using credit card, debit card ""Mada"" , Master card or apple pay

Sorry, this service isn't available right now. You pay using credit card, debit card ""Mada"", Master card or Apple pay

Go to your profile on the settings page, click on "Add" button near payment methods, and add your payment info and save!

The prices don't include VAT. It will be added on the total of the amount in the invoice.

We'd like to remind you some simple steps that can help you:
1.Ensure the payment info you wrote matches your payment info on the card
2.Restart the app and try adding the payment info again
3.Check with your bank, to see if there are any problems with your card
If you've tried all the steps and it still didn't work, don’t worry, we’re here to help you! For us to check the issue, provide us with error message and your Yaqoot number and email us (Email us Button)"

Type your card details on the Payment page
Click on (Have a discount coupon?)
Type and apply the code
Congratulations !"

If you cancel your order and request a refund, it will be in your bank account within 10 days from the date of placing the order.

We do not support payment through sadad, and the payment methods will be via your Mada credit card, Visa, MasterCard, or Apple Pay.

For payment, you must use mada card, Visa or MasterCard, and it has to be from a Saudi bank.

The payment invoice will be sent to the email registered in the app, and if you still didn't find it, you can check the junk email in your email.

Tamam is a Fintech company established in 2019 in KSA which provides the consumer an instant micro-financing services in the kingdom with no documents or visiting bank branches, under the supervision of the Saudi Central Bank

Tamam Murabaha financing offers an instant financing for specific purchases from Yaqoot store.

Sure, Tamam is licensed by the Saudi Central Bank.

By pressing on the pay with Tamam icon, you will be led to Tamam’s page to complete the online registration process. After completing the registration and starting the loan application, customers eligibility will instantly be calculated.

Yes, expats can apply.

Absher’s temporary password is managed directly by Absher and sent to your primary mobile number registered with them. Please make sure you have access to that mobile number

Go to our store and select the device, the financing options will appear and you can see the available plans, Tamam financing option won’t show if the device is less than 3000 SAR.

Our courier will deliver your SIM to where ever you are

When you order a SIM, you can select the date and time you'd like it to be delivered. 

Of course you can! Just choose the time you'd like it to be delivered

We currently deliver to Riyadh, Jeddah, Makkah, Dammam, Khobar, Dhahran, Qatif, Madina, Abha, Burayda, Unayza

correct, the delivery is free, meaning all you have to do is pay for the SIM package.

No document is needed! You'll just receive your sim

We'll validate your fingerprint from Absher 

We want from you to make sure if the delivery period in the usage screen has been expired, and your contact number is active so the driver can reach you.
You already checked and the SIM is not delivered?
Don't worry, just provide us your order number.

We're interested to hear from you. Please share your feedback or concerns

The eSIM does not need to be delivered, you just need to complete the activation from the app.

Busy and can't receive the SIM in the scheduled date? Don’t worry, you can inform the courier when he contact you. Also, you can reschedule the date from the app.

Don't worry, the courier will contact you as soon as possible.